Each product page lists the available sizes and any fit notes. If you're between sizes or unsure, email support@charliesbootery.com or call +1 908-735-5020 and we'll help you choose.

Most items run true to size, but fit can vary by style. Check the product page for specific notes, and reach out if you'd like a recommendation.

Follow the care label on each garment. For footwear, wipe clean, condition leather regularly, and avoid prolonged water exposure. Natural variation in materials is part of the character, not a defect.

U.S. shipping is a flat $4.95, and free on orders over $75. The total you see at checkout is the total you pay. See our Shipping Policy.

Orders are processed within 5–7 business days, then delivered in about 7–10 business days — so please allow around 12–17 business days total. You'll get a tracking link by email as soon as your order ships.

At this time we ship within the United States only. If you're outside the U.S., email us and we'll let you know what's possible.

You have 30 days from delivery to return unworn items in their original condition — apparel with tags attached, footwear with unmarked soles in its original box. Items marked Final Sale are not eligible. Full details in our Refund Policy.

We're sorry! Email support@charliesbootery.com within 30 days with your order number and a photo, and we'll send a replacement or a full refund — including any shipping you paid.

Email us as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to help.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.